SupportNinja Shares How to Successfully Outsource Customer Support [Podcast]

Craig Stoss Craig Stoss · 2 min read

Companies value their culture and are often worried about how outsourcing will impact team dynamics.

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Whether your business is maturing, expanding rapidly, or if margins are becoming a focus, outsourcing can be an attractive, quick, and cost-effective way to provide excellent service. Making the decision to outsource takes many considerations; some of them obvious, and others maybe not. In addition, there may be opportunities to use this model for more business functions than you previously considered. Craig Crisler, Chief Operating Officer of SupportNinja, has seen outsourcing roles ranging from a call center team to graphic design. He’s confident that with some forethought and guidance, you can build a tight Business Process Outsourcing (BPOs) partnership that will make your teams successful.

In conversation with Craig Crisler, Chief Operating Officer of SupportNinja

Craig pops into our podcast today to help you prepare for your BPO journey. He lists out what questions you should have at the ready and what answers you will need to know to support your initial conversations. We dive into the fact that outsourcing is not a set-it-and-forget-it engagement. Both the BPO and the client must remain engaged, communicate, and collaborate to achieve the desired outcomes.

Companies value their culture and are often worried about how outsourcing will impact team dynamics. Craig shares his experience on how to translate company culture successfully to a team an ocean or more away. Finally, we look at how the recent spike in work from home policies has potentially changed the world of outsourcing.

If you are looking to help augment your support or other services, join Craig and me in conversation to help you build a plan to outsource easily and with the most positive impact to your team.

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Craig Stoss Craig Stoss

Craig has spent time in more than 30 countries working with support, development, and professional services teams building insight into Customer Experience and engagement. He is driven by building strong, effective support and services teams and ensuring his customers are successful. In his spare time Craig leads a local Support Thought Leadership group. He can be found on Twitter @StossInSupport

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