The Importance of Release Communication at Atlassian Statuspage [Podcast]

Craig Stoss Craig Stoss · 1 min read

The pace of change in software is dizzyingly fast. Development teams are perpetually adding, changing, and removing functionality from your products.

You can listen to Customer Experience Leaders Chat also on:

Especially with SaaS products, these deploys have an immediate customer-facing impact, which comes back to your success and support teams in the form of questions or concerns. Preparing yourselves and your users for these disruptions is the difference between a happy customer and looking like you don’t know what your product does. Jake Bartlett, Customer Success Manager at Atlassian Statuspage, knows these pains all too well and has been a part of developing the right practices to ensure everyone is prepared.

In conversation with Jake Bartlett, Customer Success Manager at Atlassian Statuspage

Jake joins our podcast today to discuss tips on improving communication within your organization and with customers. His background in incident response arms him with a unique perspective on clear, accurate, and timely communication. The first vital step in ensuring nothing goes out the door without the proper training and advance notification is to get your support and success teams a seat at the release process table. After Jake outlines how to achieve that goal, he dives in on how to fully prepare customers when a major change goes out the door.

Please listen in as Jake helps us make sure that, from your internal preparedness to your customer awareness, you are all set to make that release!

How did you like this blog?


Craig Stoss Craig Stoss

Craig has spent time in more than 30 countries working with support, development, and professional services teams building insight into Customer Experience and engagement. He is driven by building strong, effective support and services teams and ensuring his customers are successful. In his spare time Craig leads a local Support Thought Leadership group. He can be found on Twitter @StossInSupport

Related articles

Envelope icon

The best customer service tips every week. No spam, we promise.

Get guides, support templates, and discounts first. Join us.

Pencil icon

Are you a freelance writer? Do you want your articles published on Nicereply blog?

Get in touch with us

Facebook icon Twitter icon LinkedIn icon Instagram icon