Congratulations to the real estate broker software SkySlope, who ranked 1st in Customer Satisfaction.
Average Icon Average score 9.75
Rating Icon Number of ratings 11,563

SkySlope Story

Please briefly
introduce your company

SkySlope is the industry standard for Digital Transaction Management and Transaction Coordination. Our products streamline the transaction process so real estate professionals can focus on growing their business. SkySlope’s digital, cloud-based solution includes automated file review, real-time compliance tracking, and fully integrated forms.

What role does customer support have in your company?

At SkySlope, our Support Team serves two purposes. While we provide unmatched customer service 24 hours a day, 7 days a week, we also serve as the barometer for product and customer satisfaction. We are the first responders to users who may have questions as well as to prospects who have an interest in utilizing our platform. Simply put, our Support Team is just one of the many ways in which SkySlope obsesses over our customers.

What does customer happiness mean to you?

For our Support Team, customer happiness goes beyond being able to solve every issue that comes our way. Customer Happiness is a virtue. We strive to provide as much time and resources needed in order to meet the requests of our customers. At the same time, we are committed to providing a phenomenal, delightful, and positive experience for everyone.

What would you advise other companies to do to achieve the same success as you did?

Be audacious in your goal-setting and invest in your team. Set the bar high and enable team members to be successful in their role. When we invest in our team and provide individuals with the resources necessary to be successful, both our customers and our organization become champions.

How did Nicereply help you?

Nicereply allows us to take a real-time pulse of our users and how satisfied they are with the Support they receive. It allows us to set goals and constantly improve and adjust our processes. Being able to integrate with other tools and services is a big plus.

What was the biggest challenge you had to face this year?

In 2019, we began the process of taking our digital signature to the next level and creating a completely custom forms experience. Both will go live in 2020, and our obsession and dedication to our users will remain stronger than ever.

Why is it important to measure customer feedback?

Measuring customer feedback is invaluable to our company and our Team’s continued growth. It’s important for companies to be open to improvement and change in an effort to “wow” our customers. Taking a temperature of how our customers are feeling allows us to be dynamic in how we engage with our customers, creating a positive feedback loop. When our customers win, we win.

Best agents

Place Agents name Avg. score
1. Nathan M. 9.85
2. Ciarra T. 9.75
3. George H. 9.82
4. Joe X. 9.81
5. Aubrey F. 9.80

Customer thoughts

My issue was resolved easily, concisely, and professionally. Thank you so much for the excellent support!

Skyslope gives some of the best online chat customer service I've ever experienced! Quick and always are able to resolve my issue. Thank you!!

I am always pleased with the help offered by SkySlope support. And the few times I've asked for help have always resulted in the the problem being fixed. Excellent service!

The support was instant. I thought I would have to wait hours maybe a day to gave my question answer but there she was in real time. It was priceless.

Skyslope support team was awesome. They answered all me questions and made me feel that no question was nonsense.

Most frequent words


Start Your Free Trial Today

Evaluate Nicereply for yourself.
Start 14-day trial and try all the features and benefits of getting real-time feedback with Nicereply.

Try for free or Request a demo