Congratulations to the real estate broker software SkySlope, who ranked 3rd in Customer Satisfaction.
Average Icon Average score 9.72
Rating Icon Number of ratings 12,172

SkySlope Story

Please briefly
introduce your company

SkySlope is the industry standard for Digital Transaction Management and Transaction Coordination. Our products streamline the transaction process so real estate professionals can focus on growing their business. SkySlope’s digital, cloud-based solution includes automated file review, real-time compliance tracking, and fully integrated forms.

What role does customer support have in your company?

At SkySlope, our Support Team serves two purposes. While we provide unmatched customer service 24 hours a day, 7 days a week, we also serve as the barometer for product and customer satisfaction. We are the first responders to users who may have questions as well as to prospects who have an interest in utilizing our platform. Simply put, our Support Team is just one of the many ways in which SkySlope obsesses over our customers.

What does customer happiness mean to you?

For our Support Team, customer happiness goes beyond being able to solve every issue that comes our way. Customer Happiness is a virtue. We strive to provide as much time and resources needed in order to meet the requests of our customers. At the same time, we are committed to providing a phenomenal, delightful, and positive experience for everyone.

What would you advise other companies to do to achieve the same success as you did?

Be audacious in your goal-setting and invest in your team. Set the bar high and enable team members to be successful in their role. When we invest in our team and provide individuals with the resources necessary to be successful, both our customers and our organization become champions.

How did Nicereply help you?

Nicereply allows us to take a real-time pulse of our users and how satisfied they are with the Support they receive. It allows us to set goals and constantly improve and adjust our processes. Being able to integrate with other tools and services is a big plus.

What was the biggest challenge you had to face this year?

In 2018, we began the process of redesigning the SkySlope customer experience, starting with our support portal. While we anticipate more major changes heading into 2019, our obsession and dedication to our users will remain unchanged.

Why is it important to measure customer feedback?

Measuring customer feedback is invaluable to our company and our Team’s continued growth. It’s important for companies to be open to improvement and change in an effort to “wow” our customers. Taking a temperature of how our customers are feeling allows us to be dynamic in how we engage with our customers, creating a positive feedback loop. When our customers win, we win.

Best agents

Place Agents name Avg. score
1. Nathan M. 9.78
2. Jessey C. 9.72
3. Ciarra T. 9.77
4. Joe X. 9.76
5. Andy Y. 9.73

Customer thoughts

Fast response, Excellent service! Thank you!

My experience with support is always great. The support person helped me to understand my problem and tell me how to fix it.

My questions were answered and the problem was solved right away! It is so reassuring to have such great support!! Thank you

SkySlope is a great product and easy to use but when you need support ..,.their team is quick with excellent help and always with patience and kindness

Absolutely fantastic!!!!! Quick and knowledgeable!! I recommend this company to anyone who wants to succeed in your business!!

Most frequent words


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