Provide an outstanding customer experience


With all the metrics at your service, you can ask your customers the right questions at the right time to receive quality feedback.

CSAT

Customer Satisfaction Score


Track the quality of your support

Make your customer care personal. Let customers express their satisfaction with your support representatives.

Learn about CSAT

CES

Customer Effort Score


Make it easy to be your customer

Let customers tell you where your customer service falls short. Then tune up your service to make it easy to use.

Learn about CES

NPS

Net Promoter Score


Build loyal customers

Get to know what customers think about your brand and take the right steps to build their loyalty.

Learn about NPS

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Integrate Nicereply with your favourite app




Salesforce Desk

Import users, push rating value & comment to Desk.com and jump to relevant cases in one click.

Integration with desk.com

Zendesk

Import users, push rating value & comment to Zendesk and jump to relevant tickets in one click.

Integration with Zendesk

Help Scout

Import users, push rating value & comment to Helpscout.net and jump to relevant cases in one click.

Integration with Help Scout

Salesforce

Embed CSAT into your email template and jump to rated cases in one click.

Integration with Salesforce

Join leaders in customer happiness


No credit card required. All features included.