How does it work?

Nicereply is platform for tracking customer experience and improving your customer service.

1. Ask for feedback

Ask for feedback

Ask for feedback on every important interaction with your clients. It may be via email, chat or web page.

2. Capture response

Capture response

Capture instant response on your service and collect additional answers on important questions.

3. Analyze & improve

Analyze and improve

Track quality of your customer service and take actions to make it even better.

Simple yet powerful


Analytics & Insights

A dashboard built for Customer Service Managers. All important stats in one place. Learn more about important analytics & insights.

Rating feed

Real-time customer feedback

Keep track of customer ratings from CSAT, NPS or CES. The rating feed shows you how customers feel about your service today.

Visual editor

Design beautiful surveys

Customise a rating survey according to your company branding and local language. Or even use API to build it from scratch.

Integration partners

Integrate with help desk or CRM

Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Join leaders in customer happiness

No credit card required. All features included.