Nicereply is platform for tracking customer experience and improving your customer service.
Ask for feedback on every important interaction with your clients. It may be via email, chat or web page.
Capture instant response on your service and collect additional answers on important questions.
Track quality of your customer service and take actions to make it even better.
A dashboard built for Customer Service Managers. All important stats in one place. Learn more about important analytics & insights.
Customise a rating survey according to your company branding and local language. Or even use API to build it from scratch.
“All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness.”
Technical Support Samurai
“We're so obsessed with our Nicereply score that we made a t-shirt out of it.”
“Nicereply allows Xamarin to get instant feedback from our customers and allows our team to know that we're doing the best we can for our customers.”
Director of Customer Support