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A delightful customer experience with customer
satisfaction surveys built for Help Scout


3 questions you must ask your customers

Measure Customer Effort , Customer Satisfaction and Net Promoter Score . Embed survey in outbound email and find out how users feel about your customer service.

Advanced reporting

Track the quality of your customer service, analyze received feedback and take actions to improve team performance and reduce customer churn.

Design beautiful surveys

Customize a mobile-ready survey according to your company branding and local language.

Work smoothly together

Integrate Nicereply with Help Scout in 5 minutes. Import users, push rating value & comment to Help Scout and jump to relevant case in one click.

Join leaders in customer happiness


No credit card required. All features included.