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Nicereply gave out awards in three categories based on the volume of ratings - Sprouting (up to 5,000 received ratings), Blooming (between 5,000 to 10,000 received ratings) and Shooting (more than 10,000 received ratings) users. Top three teams in every category were selected by a sophisticated rating formula. Couple of honorable mentions were also handed out to teams, who achieved extraordinary results beyond the scope of our main categories.

And the winners are…

In Shooting

(more than 10,000 ratings)




Congratulations to FreshBooks, who ranked 1st in Customer Happiness Awards 2016, receiving the highest average rating among companies with more than 10,000 ratings.

On the FreshBooks Support Team, “Customers First, Always” is our defining core value.
We are thrilled and honoured to receive this award!



See how FreshBooks did in 2016

Booster

Booster ranked 2nd, receiving the second highest average rating among companies with more than 10,000 ratings.

As a team with combined talents, we are rapidly growing, and improving and expanding our services. We are proud to have the opportunity to ...
Read more »

Martinus

Martinus ranked 3rd, receiving the third highest average rating among companies with more than 10,000 ratings.

In Martinus we try to do our best and put our heart into every response. We want to help and add a little bit of "WOW" into everything ... Read more »

In Blooming

(between 5000 and 10000 ratings)




Congratulations to SkySlope support, who ranked 1st in Customer Happiness Awards 2016, receiving the highest highest average rating among companies with 5,000 to 10,000 ratings.

Here at SkySlope, we believe in the personal and professional success of our employees. This drive has made our Support Team obsessed with providing exceptional service for our users.


See how SkySlope did in 2016

Layershift

Market Force Information ranked 2nd, receiving the second highest average rating among companies with 5,000 to 10,000 ratings.

We are proud to serve over 350 clients ranging from the Fortune 10 brands to emerging brands with high growth potential. Read more »

1Password

1Password ranked 3rd, receiving the third highest average rating among companies with 5,000 to 10,000 ratings.

Our goal is to WOW our customers with every reply we send out and once we show that we’re human, have a sense of humour ... Read more »

In Sprouting

(up to 5,000 ratings)




Congratulations to Layershift team, who ranked 1st in Customer Happiness Awards 2016, receiving the highest average rating among companies with up to 5,000 ratings.

The hard work delivered by each person is shown by the numbers: not only did customers reward our hard work with 50% more ratings than 2015, but were also happier with yet another improvement to our average rating.


See how Layershift did in 2016

KMWMexico

KMW Mexico ranked 2nd, receiving the second highest average rating among companies with up to 5,000 ratings.

At Krav Maga Worldwide Mexico the motivating factor is not money but rather the sense of pride and accomplishment that ... Read more »

Memiah

Memiah ranked 3rd, receiving the third highest average rating among companies with up to 5,000 ratings.

We get a real kick out of reading our Nicereply feedback - nothing motivates us more than hearing what our customers think of us and what we can do ... Read more »



Honorable mentions


Ipsy

Ipsy managed to collect more ratings, than any other company in 2016, while maintaining a respectable average rating of 9.42

Getting feedback from our customers is a huge motivator for everyone in ipsyCare, but it doesn't end there. For years it has been our tradition to read a "feel good" customer ... Read more »

Shinesty

Shinesty ranked 1st in Customer Effort Score, receiving the highest score among all companies using CES.

Nicereply helps us keep a pulse on our customers to make actionable changes for the better. It helps us Stay Weird & Shine On. Read more »