2016 was a fantastic growth year for Layershift as we expanded our service portfolio in each region. That translated to extra load on our support teams, meaning we also welcomed several new staff. The hard work delivered by each person is shown by the numbers: not only did customers reward our hard work with 50% more ratings than 2015, but were also happier with yet another improvement to our average rating. It's proof that Nicereply enabling us to obsess about service quality is paying off by helping us to maintain high standards as we continue to grow.

Damien Ransome
Service Director, Layershift



Our best agents


Place Agents name Avg. score
1. Ioana Catargiu 9.78
2. Bart Bania 9.80
3. Cristina Rot 9.86
4. Ioan Nistor 9.83
5. Andrea Mikes 9.83



What our customers say



“I've said it before and I'll say it every chance I get: Layershift support is top-notch. I've spent nearly 20 years working in web development and dealt with many different hosting companies, and none of them come close to the quality and accessibility of the Layershift support team.”

“Fantastic! A comprehensive and friendly reply with the problem that I was stuck with solved within minutes. Couldn't ask for better support than that and gives me great faith in your company.”

“Top level support as always! A very helpful reply within 30 mins on a Saturday morning!”



Most used words by our customers



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