We get a real kick out of reading our Nicereply feedback - nothing motivates us more than hearing what our customers think of us and what we can do to make their experience better! Being amongst the winning teams for a second year in the row has been an absolutely overwhelming achievement for us; knowing that our members value us as much as we do them is truly wonderful and humbling. We're not going to rest on our laurels though - we're going to strive to make 2017 even better than 2016 for all of our customers, so keep the feedback coming in!

Jo Ferguson
Membership Services Manager



Our best agents


Place Agents name Avg. score
1. Lucy Bucknell 9.94
2. Sian Davies 9.89
3. Claire Vince 9.90
4. Sian Davies 9.89
5. Kim Verity 9.93



What our customers say



“High level of customer service - very clear reply with explanation and welcoming manner - I am satisfied with the service. Thank you!”

“Very helpful, great attitude and i felt like i was receiving information and not being sold to. Pleasure to deal with you each time. Thank you.”

“I am always delighted with the service I receive from you. The phone is answered promptly and my requests are dealt with immediately.”



Most used words by our customers



wordcloud