The specifics of our Customer Service team is the combination of long-term experience and the fresh young ideas. In Martinus we try to do our best and put our heart into every response. We want to help and add a little bit of "WOW" into everything. Nicereply is great with this as we know right away if we are going the right way or not. Although, the majority of responses are from Customer Service team, Nicereply is used by our colleagues from almost all departments- Product Managers, E-books support, Marketing, IT and also by our bookstores. We all try to give our customers the fastest and the most current response therefore we are happy to achieve it :)

Eva Kianičková
Head of Customer Support



Our best agents


Place Agents name Avg. Score
1. Martina Ivanova 9.71
2. Kristína Stankovianska 9.95
3. Milena Menichova 9.64
4. Martin Huťka 9.65
5. Eva Kianičková 9.59



What our customers say



“Obrovská ochota pomôcť zákazníkovi, nedá sa poprieť, že ste predajca roka.”

“Málokedy sa stretnem s tak rýchlou odpoveďou a tak milým spôsobom! Len tak ďalej, Martinusáci!!!!”

“Komunikácia bola ako vždy - rýchla, ústretová a priateľská. radosť s ľuďmi z Martinusu komunikovať. O čomkoľvek.”



Most used words by our customers



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