Congratulations to FreshBooks,
who ranked 1st in Customer Happiness Awards 2016, receiving the highest average rating in Shooting category.
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“1st.....PEOPLE answer the phone!!! 2nd...Those employees answering the phone, are always happy and anxious to see how they can help me. My only regret (if any), is that I don't have more reasons to call for help.”
“It's the best customer service experience ever, starting with a human being answering the phone. PLEASE PLEASE PLEASE don't ever change that. When you get huge and IPO, don't sell out. Please. Everyone is so nice. I think you are Canadian, right? That would make sense. Don't change. I'm glad to pay for this level of support.”
“We had fun conversations and he fixed my issues quickly! I felt like I was cared for and not just another person needing to be dealt with.”