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Privacy Policy

Your privacy is extremely important to us. To better protect you, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Information we collect

This notice applies to all information collected or submitted on the Nicereply website. On some pages, you can create an account, update your account and/or make requests. The types of personal information collected on these pages are:

  • First/last name
  • Company name
  • Email address
  • Account password
  • Credit/debit card or PayPal account information for billing
  • Billing postal code for verification
  • Browser information
  • IP address

How we use personal information

We use the information you provide about yourself when placing an order only to complete that order and to provide fantastic customer service during the term of your service. We do not share this information with outside parties without your permission. Although Nicereply owns the data storage, databases and the Nicereply site, you retain all rights to your data. We will also not utilize your data in our databases to compete with you, to advertise or market to your clients, or to contact your clients for any other means of profit. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses, except und the following circumstances:

  • If it becomes necessary to share information in order to investigate, prevent, or take actionregarding illegal activities, suspected fraud, situations involving potential threats to thephysical safety of any person, violations of the Terms of Service, or as otherwise required bylaw.
  • If Nice Reply s.r.o. is acquired by or merged with another company. In this event, Nice Reply s.r.o. will notify you before information about you is transferred and becomes subject to adifferent privacy policy.

Will you ever share my email address?

We never sell or rent your personal information. Your email address will only be shared with a third party if required by law or covered in this disclosure.

Billing and refund policy

We use a third-party intermediary to manage credit card processing. Therefore we do not store, retain or use your billing information. The Service is billed in advance for each month according to your chosen plan, and is non-refundable. If you do not provide your credit card or other payment information before the expiration of any free trial period, your account will be suspended until payment information and charge authorization are provided.

What You Provide to Us

The user is required to indicate true and correct billing information on the order. Also the user is obliged to inform Nice Reply s.r.o. throughout the contractual relationship using help desk or web interface about:

  1. Change contact name, and no later than 30 days from the date of such change;
  2. Any changes in their identification data and billing information, no later than 30 days from the date of such change;
  3. Provider shall immediately notify all users known facts that could adversely affect the provision of services by providers.

Modifications to the service fees

If you decide to change your number of users during the billing cycle, your credit card will then be charged your new billing rate every 30 days thereafter unless you cancel your account.

Do you have any questions?

Don't hesitate, we're here to help.