Customer Satisfaction Score (CSAT)
How satisfied are your customers?
What is Customer Satisfaction?
Customer Satisfaction (CSAT) is a metric that measures customer's feelings regarding a recent interaction.
Measure Customer Satisfaction
In-signature surveys
Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
Post-resolution surveys
Survey your customers automatically after you close a ticket, conversation, or deal. Choose how long to wait post-resolution before sending out a survey.
Choose your CSAT rating scale
Thumbs up/down CSAT survey
Easy to use. Customers have two options. Satisfied, or not.
Smileys CSAT survey
With a third option, your customer can express a neutral opinion.
5-star CSAT survey
From customer support to product reviews. The 5-Point scale is easy to understand yet suitable for a large number of responses.
10-star CSAT survey
Get the most detailed answer from your customers. With the most options to choose from, they will be able to express their emotions clearly.
Customer Satisfaction Survey that delivers
One-click responses
Get the feedback you need with just one click.
Multiple scales
Stars, thumbs, or smiley faces? Which rating scale do you prefer? Is it 2, 3, 5, or 10 rating points? It's up to you.
Customizable wording
Change the wording of your survey question to fit your customers.
No fake ratings
See if your agents rate themselves and don't let these ratings affect your results.
Beautiful design
Customize beautiful templates to fit your needs. No code required.
Extra questions
By asking extra questions, you can learn more about your customers.
All your data in one dashboard
Read every comment
See all your feedback with comments in your rating feed.
See who and what you need
Get a quick overview of your performance per team, agent, survey and time period.
Improve and forecast
See improvements over time and identify trends with easy to read charts.
| Pos. | Name | Average | Ratings |
|---|---|---|---|
| 1. | John Vance | 9.93 | 1 370 |
| 2. | Cyrilla Warner | 9.63 | 678 |
| 3. | Deniece Johnson | 8.86 | 820 |
See who is the best
Recognize your best support teams and agents with leaderboards.
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