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Measure Customer Satisfaction



Email Template

In every interaction

Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.


After Ticket

After ticket resolution

Survey your customers automatically after you close a ticket. Choose how long to wait post-resolution before sending out a survey.

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Customer Satisfaction Survey that delivers



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One-click responses

Get the feedback you need with just one click.


Icon Scales

Multiple scales

Stars, thumbs or smiley faces? 3, 5 or 10? It's up to you.


Icon Wording

Customizable wording

Experiment with different questions. Find the one that suits you.


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No fake ratings

Discover agents rating themselves and other shenanigans.


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Beautiful design

Customize beautiful templates to fit your needs. No code required.


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Extra questions

One question isn't enough? Ask more.

All your customer feedback in one dashboard


Dashboard

Read every comment


See all your feedback with comments in your rating feed.


See who and what you need


Get a quick overview of your performance per team, agent, survey and time period.


Improve and forecast


See improvements over time and identify trends with easy to read charts.

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Pos. Name Average Ratings
1. John Vance 9.93 1 370
2. Cyrilla Warner 9.63 678
3. Deniece Johnson 8.86 820

See who is the best


Recognize your best support teams and agents with leaderboards.

Notification

Never miss a negative feedback


Spot any dissatisfied customer easily - highlighted for your convenience.

Improve your customer satisfaction

GoodCSAT

What is a good CSAT score?

The average CSAT rating for our customers is 8,4. A good CSAT score to aim for is 8 and higher.

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Benchmark your Customer Satisfaction Score

Every year we're rewarding outstanding customer service teams. See how you stack up against them.

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Nicereply is the critical component of our email customer support (which is by far the largest of our channels).

Nicereply provides us with the major KPI of customer satisfaction which is like a heartbeat monitor of our customer support.
Vykintas Glodenis
Head of Customer Success at Mindvalley

Get started right away


No credit card required. All features included.