Identify your strengths and pinpoint your weaknesses with detailed stats per team, agent, survey and time period.
Know what your customers think of you as soon, as they fill in the survey. See all the feedback in your rating feed.
Recognize your best support teams and agents with leaderboards. Agents and teams are ranked by a complex index based not only on average rating scores, but also on the number of collected ratings.
Make sure everyone knows where you stand.
Showcase your hard work to others via weekly or monthly reports.
Let the right people know when the ratings arrive.
Don't be shy about the amazing things you do. If you choose to, you can showcase your ratings on a public page.
Stand shoulder to shoulder with leaders in customer happiness, see where you stand and keep improving.
Stay on top of your customer experience with data at every step of their customer journey.