Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
19,511,801
Received feedbacks
16.3 %
Average survey
response rate
44,344
Active agents
30.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Sleeping Duck Pty Ltd | 407 | 100.00% | - | 99.35% |
| 2. | SkySlope | 851 | - | - | 98.82% |
| 3. | Tofugu | 131 | 98.47% | - | - |
| 4. | GMA Consult Group | 123 | - | 98.37% | - |
| 5. | Mike Douse | 153 | - | 98.04% | - |
| 6. | Rex Software Pty Ltd | 151 | - | 98.01% | - |
| 7. | Audiolibrix | 143 | - | 97.90% | - |
| 8. | ESET | 613 | - | 97.55% | - |
| 9. | Bobo's - Rachel Hollingsworth | 305 | - | 97.38% | - |
| 10. | Ridestore | 1,763 | - | 97.05% | - |
| 1. | WarmUp Inbox | 707 | - | 99.72% | - |
| 2. | SkySlope | 8,801 | - | - | 99.57% |
| 3. | GMA Consult Group | 1,120 | - | 99.46% | - |
| 4. | Mike Douse | 1,502 | - | 99.00% | - |
| 5. | Willem Driessen | 4,484 | - | 98.68% | - |
| 6. | Orchard House Computers | 871 | - | 98.39% | - |
| 7. | XRLLC | 4,528 | - | 98.19% | - |
| 8. | Tofugu | 1,784 | 98.09% | - | - |
| 9. | Showpad nv | 757 | - | 98.02% | - |
| 10. | Ben Aldridge | 1,149 | - | 97.91% | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Toon Boom Animation Inc. | 167 | 6.19 |
| 2. | Attune Insurance Services, LLC | 585 | 6.17 |
| 3. | Audicus | 124 | 6.15 |
| 4. | Codecademy | 574 | 6.04 |
| 5. | CareAcademy | 1,475 | 5.69 |
| 6. | roadsurfer GmbH | 1,431 | 5.12 |
| 7. | Life360 Inc. | 15,118 | 4.59 |
| 8. | limehome GmbH | 157 | 4.55 |
| 9. | VGW Holdings Ltd | 4,328 | 4.14 |
| 1. | Charles Bomberry | 1,048 | 6.75 |
| 2. | MyBinding.com | 624 | 6.39 |
| 3. | BloomBoard | 838 | 6.36 |
| 4. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 675 | 6.24 |
| 5. | Toon Boom Animation Inc. | 1,963 | 6.22 |
| 6. | Willem Driessen | 1,990 | 6.20 |
| 7. | Prezi | 1,875 | 6.10 |
| 8. | Codecademy | 7,654 | 6.09 |
| 9. | Audicus | 913 | 6.08 |
| 10. | Attune Insurance Services, LLC | 6,133 | 5.99 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Telesystem | 223 | +78 |
| 2. | Dermot Doyle | 542 | +76 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 848 | +75 |
| 4. | VitaMoment GmbH | 801 | +75 |
| 5. | Freshly Cosmetics | 2,848 | +73 |
| 6. | Xapo Bank Limited | 139 | +65 |
| 7. | PJ Lhuillier Inc | 352 | +64 |
| 8. | Fond of GmbH | 540 | +62 |
| 9. | weLOG GmbH | 522 | +57 |
| 10. | Primex Family of Companies | 797 | +54 |
| 1. | CER Groupe | 629 | +91 |
| 2. | Learning Genie Inc. | 504 | +80 |
| 3. | HiB Ltd | 1,178 | +78 |
| 4. | VitaMoment GmbH | 7,204 | +77 |
| 5. | Leviton Manufacturing Co., Inc. | 766 | +75 |
| 6. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 848 | +75 |
| 7. | PJ Lhuillier Inc | 1,113 | +74 |
| 8. | Fond of GmbH | 6,645 | +73 |
| 9. | Freshly Cosmetics | 39,207 | +71 |
| 10. | Alloys | 563 | +70 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 408,346 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 532,973 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 8,227,343 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
Join the leaders
Do you want to be a leader in customer experience?
It’s easier with Nicereply.
Start a 14-day trial and try all the features and benefits of getting real-time
feedback with Nicereply.
