Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
19,487,919
Received feedbacks
16.3 %
Average survey
response rate
44,314
Active agents
30.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | SkySlope | 833 | - | - | 99.04% |
| 2. | Sleeping Duck Pty Ltd | 422 | 100.00% | - | 99.08% |
| 3. | GMA Consult Group | 114 | - | 98.25% | - |
| 4. | Tofugu | 137 | 97.81% | - | - |
| 5. | WHCC | 179 | - | 97.77% | - |
| 6. | Audiolibrix | 132 | - | 97.73% | - |
| 7. | BrightStar Care | 131 | - | - | 97.71% |
| 8. | ESET | 562 | - | 97.33% | - |
| 9. | Mike Douse | 149 | - | 97.32% | - |
| 10. | Bobo's - Rachel Hollingsworth | 328 | - | 97.26% | - |
| 1. | WarmUp Inbox | 721 | - | 99.72% | - |
| 2. | SkySlope | 8,791 | - | - | 99.60% |
| 3. | GMA Consult Group | 1,111 | - | 99.46% | - |
| 4. | Mike Douse | 1,495 | - | 99.00% | - |
| 5. | Willem Driessen | 4,522 | - | 98.67% | - |
| 6. | Orchard House Computers | 870 | - | 98.51% | - |
| 7. | XRLLC | 4,551 | - | 98.31% | - |
| 8. | Showpad nv | 758 | - | 98.15% | - |
| 9. | Tofugu | 1,802 | 98.11% | - | - |
| 10. | Ben Aldridge | 1,162 | - | 97.93% | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Toon Boom Animation Inc. | 151 | 6.25 |
| 2. | Attune Insurance Services, LLC | 513 | 6.16 |
| 3. | Audicus | 119 | 6.13 |
| 4. | Codecademy | 569 | 6.04 |
| 5. | CareAcademy | 1,414 | 5.73 |
| 6. | roadsurfer GmbH | 1,300 | 5.10 |
| 7. | Life360 Inc. | 14,694 | 4.57 |
| 8. | limehome GmbH | 156 | 4.45 |
| 9. | VGW Holdings Ltd | 4,357 | 4.18 |
| 1. | Charles Bomberry | 1,052 | 6.75 |
| 2. | MyBinding.com | 619 | 6.38 |
| 3. | BloomBoard | 834 | 6.37 |
| 4. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 663 | 6.24 |
| 5. | Toon Boom Animation Inc. | 1,949 | 6.22 |
| 6. | Willem Driessen | 1,998 | 6.20 |
| 7. | Prezi | 1,932 | 6.12 |
| 8. | Codecademy | 7,657 | 6.09 |
| 9. | Audicus | 905 | 6.09 |
| 10. | Attune Insurance Services, LLC | 6,118 | 5.98 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Dermot Doyle | 582 | +76 |
| 2. | Telesystem | 199 | +74 |
| 3. | VitaMoment GmbH | 782 | +74 |
| 4. | Freshly Cosmetics | 2,697 | +73 |
| 5. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 295 | +72 |
| 6. | PJ Lhuillier Inc | 301 | +69 |
| 7. | Xapo Bank Limited | 143 | +62 |
| 8. | Fond of GmbH | 521 | +59 |
| 9. | weLOG GmbH | 602 | +59 |
| 10. | Primex Family of Companies | 816 | +55 |
| 1. | CER Groupe | 615 | +91 |
| 2. | Learning Genie Inc. | 532 | +79 |
| 3. | HiB Ltd | 1,178 | +78 |
| 4. | VitaMoment GmbH | 7,235 | +77 |
| 5. | Leviton Manufacturing Co., Inc. | 748 | +76 |
| 6. | PJ Lhuillier Inc | 1,021 | +75 |
| 7. | Fond of GmbH | 6,610 | +73 |
| 8. | Freshly Cosmetics | 39,093 | +71 |
| 9. | Alloys | 559 | +70 |
| 10. | Meagan Sargent | 1,444 | +63 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 406,549 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 534,055 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 8,206,702 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
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