Take a look at top-performing companies & compare yourself against key performance metrics.
Received feedbacks
Average survey
response rate
Active agents
Measure multiple
metrics
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
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leaderboard for
Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
---|---|---|---|---|---|
1. | Mike Douse | 146 | - | 99.32% | - |
2. | SkySlope | 862 | - | - | 99.19% |
3. | Erika Zierath | 104 | - | 99.04% | - |
4. | Sleeping Duck Pty Ltd | 384 | 100.00% | - | 98.06% |
5. | Tofugu | 122 | 98.36% | - | - |
6. | Andersen & Martin A/S | 102 | - | 98.04% | - |
7. | ESET | 646 | - | 97.68% | - |
8. | BrightStar Care | 116 | - | - | 97.41% |
9. | Bobo's - Rachel Hollingsworth | 205 | - | 97.07% | - |
10. | Ridestore | 3,313 | - | 97.04% | - |
1. | SkySlope | 8,798 | - | - | 99.64% |
2. | WarmUp Inbox | 746 | - | 99.60% | - |
3. | GMA Consult Group | 1,120 | - | 99.38% | - |
4. | Mike Douse | 1,439 | - | 99.10% | - |
5. | Willem Driessen | 4,661 | - | 98.67% | - |
6. | XRLLC | 4,668 | - | 98.61% | - |
7. | Orchard House Computers | 862 | - | 98.49% | - |
8. | Showpad nv | 761 | - | 98.16% | - |
9. | Ben Aldridge | 1,202 | - | 98.00% | - |
10. | ESET | 5,267 | - | 97.85% | - |
Position | Company name | Ratings | Customer effort score |
---|---|---|---|
1. | Attune Insurance Services, LLC | 487 | 6.16 |
2. | Toon Boom Animation Inc. | 131 | 6.08 |
3. | Codecademy | 459 | 6.05 |
4. | CareAcademy | 1,361 | 5.78 |
5. | OnlineMedEd | 112 | 5.72 |
6. | roadsurfer GmbH | 1,139 | 5.38 |
7. | Life360 Inc. | 13,456 | 4.55 |
8. | limehome GmbH | 151 | 4.30 |
9. | VGW Holdings Ltd | 4,215 | 4.28 |
1. | Charles Bomberry | 1,034 | 6.74 |
2. | BloomBoard | 831 | 6.38 |
3. | MyBinding.com | 610 | 6.33 |
4. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 627 | 6.24 |
5. | Toon Boom Animation Inc. | 1,981 | 6.22 |
6. | Willem Driessen | 2,043 | 6.21 |
7. | Prezi | 2,217 | 6.14 |
8. | Codecademy | 7,679 | 6.09 |
9. | Audicus | 873 | 6.07 |
10. | Attune Insurance Services, LLC | 6,200 | 5.99 |
Position | Company name | Ratings | Net promoter score |
---|---|---|---|
1. | PJ Lhuillier Inc | 329 | +77 |
2. | Freshly Cosmetics | 2,736 | +73 |
3. | VitaMoment GmbH | 749 | +73 |
4. | Telesystem | 190 | +67 |
5. | Dermot Doyle | 635 | +66 |
6. | Fond of GmbH | 575 | +66 |
7. | weLOG GmbH | 683 | +60 |
8. | Primex Family of Companies | 819 | +56 |
9. | Daniel Vogel | 2,759 | +53 |
10. | OnlineMedEd | 515 | +47 |
1. | CER Groupe | 614 | +90 |
2. | Learning Genie Inc. | 701 | +78 |
3. | HiB Ltd | 1,200 | +77 |
4. | Leviton Manufacturing Co., Inc. | 699 | +77 |
5. | PJ Lhuillier Inc | 849 | +76 |
6. | VitaMoment GmbH | 7,100 | +76 |
7. | Fond of GmbH | 6,576 | +74 |
8. | Alloys | 567 | +71 |
9. | Freshly Cosmetics | 38,880 | +71 |
10. | Meagan Sargent | 1,545 | +63 |
Based on 402,354 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Based on 533,069 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Based on 8,145,568 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Your company is better than
of all Nicereply companies.
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