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Find brand advocates

Identify your most loyal customers and activate them as your brand advocates with Net Promoter Score (NPS)!

Get more referrals, reviews, testimonials and more. Your product is a lifesaver! 10/10 would recommend again!
Learn about NPS »

Import contacts

Step 1

Create a list of contacts you wish to survey.

Launch campaign

Step 2

Prepare a survey template and send it to your contact list.

Analyze feedback

Step 3

Analyze survey responses to see who is likely to recommend you.

Follow up

Step 4

Write those contacts to ask for a review, testimonial or invite them to your referral program.

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See which content resonates

Stop guessing what your customers like and dislike. Ask them for a feedback via one-click branded customer satisfaction (CSAT) survey.

You can place it in a blog post, newsletter, knowledge base or your website.

Learn about CSAT »

Insert survey

Step 1

Place a one-click survey into your newsletter, blog post etc...

Collect feedback

Step 2

Your customers answer a simple question and suggest what to improve.

Analyze responses

Step 3

Analyze survey responses to see what resonates with your customers.

Improve engagement

Step 4

Use this knowledge to make your content even more engaging.

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Make your website easy to understand

Be easy to deal with! Find out where are your customers getting stuck when they contact support with Customer Effort Score (CES) and get the information you need to improve.

Remember, 96% of customers who go through high-effort experience will not come back for a second purchase.
Learn about CES »

Trigger survey

Step 1

Nicereply automatically sends a CES survey to anyone whose support ticket has been closed.

Collect feedback

Step 2

Your customers answer a simple question and suggest what to improve.

Analyze responses

Step 3

Analyze survey responses to see where are your customers getting stuck or lost.

Improve CX

Step 4

Improve your CX and help your customers find what they need.


Use customer feedback

Acquire

Acquire new customers

Analyze your customer feedback and get a clear picture of what your customers love about you.

Use this to improve your value proposition, tweak your channels strategy clear up your messaging and more.

Retain

Retain existing customers

Loyal customers are worth up to 10 times their initial purchase value.

See what's frustrating your customers and identify opportunities to improve your customer experience.

Start collecting customer feedback today with Nicereply



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