Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.
Benefit from multiple survey distribution methods. Need an example? You can measure
Customer Satisfaction in the signature of
email you send, Customer Effort Score with a trigger after a ticket is
closed and Net Promoter Score
months after a purchase.
Mix and match distribution methods with surveys to fit your customers.
Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.
More responses mean more feedback. Customers who measure Customer Satisfaction in every email signature with Nicereply report 200% higher response rates than before.
Instead of sending a Customer Satisfaction after a ticket is closed measure it in every email signature. Use that “email slot” for another survey to get more feedback without sending more emails.
Nicereply is now an official Salesforce AppExchange Partner.
You can now install Nicereply directly from the AppExchange.