Nicereply offers multiple Satisfaction Metrics and Scales for your ITSM team.
Use CSAT to measure satisfaction, or Customer Effort Score to measure overall effort required to get an incident or request resolution.
Choose whether you want to ask for feedback in every interaction you send from your Freshservice, or after resolution. You can even use both with different metrics.
Personalize your survey, add additional questions or change the existing ones without any programming knowledge.
Choose how detailed of an answer you want with different rating scales.
Measure satisfaction after every interaction with your ITSM team. A survey
is in every message your teams sends out of Freshworks.
Measure quality of your issue and request resolutions. A survey is
automatically sent every time your ITSM team resolves a ticket.