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Surveys

Measure satisfaction with incidents & requests resolution

Nicereply offers multiple Satisfaction Metrics and Scales for your ITSM team.

Use CSAT to measure satisfaction, or Customer Effort Score to measure overall effort required to get an incident or request resolution.

Surveys

Collect feedback when it matters

Choose whether you want to ask for feedback in every interaction you send from your Freshservice, or after resolution. You can even use both with different metrics.

Surveys

Customize surveys to fit your needs

Personalize your survey, add additional questions or change the existing ones without any programming knowledge.

Choose how detailed of an answer you want with different rating scales.

Email survey


Measure satisfaction after every interaction with your ITSM team. A survey
is in every message your teams sends out of Freshworks.

Email survey flow

Triggered survey


Measure quality of your issue and request resolutions. A survey is
automatically sent every time your ITSM team resolves a ticket.

Email survey flow

Annual billing

Save 20% with annual billing
Mini

Mini

$49
per month, billed monthly
$39
per month, billed annually Save SAVE $120 per year
100 responses/month
3 user accounts
Try for free
All features and
great support included
Start

Start

$99
per month, billed monthly
$79
per month, billed annually Save SAVE $240 per year
250 responses/month
10 user accounts
Try for free
All features and
great support included
Grow

★ Grow ★
(most popular)

$199
per month, billed monthly
$159
per month, billed annually Save SAVE $480 per year
1000 responses/month
25 user accounts
Try for free
All features and
great support included
Business

Business


$299
per month, billed monthly
$239
per month, billed annually Save SAVE $720 per year
2500 responses/month
50 user accounts
Try for free
All features and
great support included

Start using Nicereply with your Freshservice



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