As soon as you close a deal your contact will receive an automated survey. You'll see the feedback
directly in the your Freshsales, complete with numerical value and comment.
Evaluate various aspects that influence deal win rates such as communication or product features
with customizable CSAT surveys. Available visuals include smiley faces, thumbs or stars. Evaluate
your experience as a whole and identify your promoters with Net Promoter Score.
Monitor and manage negative feedback. Every dissatisfied lead is highlighted, so you can take
proper action to recover potentially lost customers and make sure the same mistake won't happen
again. Uncover the reason why you’re losing deals and tackle the problem.
Drive more sales by asking promoters for referrals and testimonials. 90% of consumers look for
reviews before buying. Use Freshsales workflows to automatically ask for referrals or testimonials
after your contacts answer with high scores on your NPS survey.