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Gather feedback while the interaction is still
fresh in customer's mind


As soon as you close a deal your contact will receive an automated survey. You'll see the feedback
directly in the your Freshsales, complete with numerical value and comment.

Push

Choose from multiple Satisfaction Metrics and Scales


Evaluate various aspects that influence deal win rates such as communication or product features
with customizable CSAT surveys. Available visuals include smiley faces, thumbs or stars. Evaluate
your experience as a whole and identify your promoters with Net Promoter Score.

Surveys

Identify weaknesses and take action to improve


Monitor and manage negative feedback. Every dissatisfied lead is highlighted, so you can take
proper action to recover potentially lost customers and make sure the same mistake won't happen
again. Uncover the reason why you’re losing deals and tackle the problem.

Ratings

Turn positive feedback into referrals and testimonials


Drive more sales by asking promoters for referrals and testimonials. 90% of consumers look for
reviews before buying. Use Freshsales workflows to automatically ask for referrals or testimonials
after your contacts answer with high scores on your NPS survey.

Flow

Annual billing

Save 20% with annual billing
Mini

Mini

$49
per month, billed monthly
$39
per month, billed annually Save SAVE $120 per year
100 responses/month
3 user accounts
Try for free
All features and
great support included
Start

Start

$99
per month, billed monthly
$79
per month, billed annually Save SAVE $240 per year
250 responses/month
10 user accounts
Try for free
All features and
great support included
Grow

★ Grow ★
(most popular)

$199
per month, billed monthly
$159
per month, billed annually Save SAVE $480 per year
1000 responses/month
25 user accounts
Try for free
All features and
great support included
Business

Business


$299
per month, billed monthly
$239
per month, billed annually Save SAVE $720 per year
2500 responses/month
50 user accounts
Try for free
All features and
great support included

Start using Nicereply with your Freshsales



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