Recognizing the best

Exceptional Accomplishments


This is the 5th year in a row when we award outstanding customer service teams for their hard work and dedication to excellence. We're thankful that with the help of these amazing customer service teams we get to continue the tradition started with the first, second, third and fourth years of Customer Happiness Awards.

This year we're giving awards in 3 categories, Customer Satisfaction (CSAT), Customer Loyalty (NPS) and Effortless Experience (CES).

And now, let’s announce the winners of Customer Happiness Awards 2019!

Customer Satisfaction
Customer Satisfaction
Best CSAT performing companies
Category winners
Customer Loyalty
Customer Loyalty
Best NPS performing companies
Category winners
Effortless Experiencey
Effortless Experience
Best CES performing companies
Category winners

Winners in category

Customer Satisfaction

1st
Bob Barker
Congratulations to America's leading detention supplier Bob Barker Company, who ranked 1st in Customer Satisfaction.
Bob Barker
The voice of the customer is the best way for us to judge how well we did our job and to ensure that our Team is in alignment with our company’s core values. Providing mediocre service is not an option for us, and we can measure that thanks to Nicereply.
read more
2nd
Memiah
Congratulations to an online marketing platform Memiah, who ranked 2nd in Customer Satisfaction.
Every employee here at Memiah Ltd is truly passionate about the service we provide; we know that everyone has mental health, and that the more openly we can discuss the issues that affect us, the better we can overcome them.
read more
3rd
SkySlope
Congratulations to the real estate broker software SkySlope, who ranked 3rd in Customer Satisfaction.
At SkySlope, our Support Team serves two purposes. While we provide unmatched customer service 24 hours a day, 7 days a week, we also serve as the barometer for product and customer satisfaction.
read more

Biggest Growth in Customer Satisfaction

Talent Inc.
Congratulations to a career branding company Talent Inc., who achieved the biggest growth in Customer Satisfaction in the last year.

Winners in category

Customer Loyalty

1st
MageMojo
Congratulations to a Magento hosting provider MageMojo Hosting, who ranked 1st in Customer Loyalty.
MageMojo
read more
2nd
ILPT
Congratulations to an online fitness program company ILPT GmbH, who ranked 2nd in Customer Loyalty.
read more
3rd
AirTreks
Congratulations to a globally recognized travel agency AirTreks, who ranked 3rd in Customer Loyalty.
We see support as the heart of our business. We all know that feeling of being stuck while traveling and needing options or resources, so we provide 24/7 support for our travelers as they take transformative trips.
read more

Biggest Growth in Customer Loyalty

Digital Pacific
Congratulations to a reliable Australian web host Digital Pacific, who achieved the biggest growth in Customer Loyalty in the last year.

The winners in category

Effortless Experience

1st
Koala
Congratulations to Australia's highest rated mattress brand Koala, who ranked 1st in providing the most Effortless Experience.
Koala
Customer support is an integral, core part of Koala, it’s part of our DNA. Our customer support team are highly valued and respected. Everyone has a voice to share ideas about how we can improve our systems and practices.
read more
2nd
Shinesty
Congratulations to the most outlandish and crazy ecommerce store Shinesty, who ranked 2nd in providing the most Effortless Experience.
Customer support here are pivotal. We’re the ears on the ground and throw feedback left and right. In a lot of organizations, support is seen as a cost center. We’re lucky here because everyone understands the value that we bring and its constantly top of mind.
read more
3rd
Buildium
Congratulations to a property management software company Buildium, who ranked 3rd in providing the most Effortless Experience.
Focusing on customers has been in the DNA of Buildium since its inception in 2004. For the last two years, one of our three main company objectives has focused on the customer, out of which many initiatives and programs have been born.
read more

Biggest Growth in Effortless Experience

The Neat Company
Congratulations to the expense and document management system Neat, who achieved the biggest growth in providing the most Effortless Experience in the last year.

Do you want to be a leader in customer experience?


It’s easier with Nicereply.
Start 14-day trial and try all the features and benefits of getting real-time feedback with Nicereply.



Try for free or Request a demo
ctaim