Experience the Support

Just the good stuff


We have been rewarding outstanding customer service teams for 4 years now. We’re thankful, that with the help of these amazing customer service teams we get to continue the tradition started with the first, second and third year of Customer Happiness Awards.

This year we’re giving out awards in 3 categories based on the size of the company (number of employees) – Large businesses (200+), Medium businesses (51-200), Small businesses (1-50).

And the winners are

in category Small businesses

1st
Memiah
Congratulations to an online marketing platform Memiah, who ranked 1st among Small Businesses.
Our company, Memiah Limited, aims to build a happier, healthier society by connecting individuals with professional support and creating open, inspiring dialogues around the issues we all face every day.
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2nd
Shinesty
Congratulations to the most outlandish and crazy ecommerce store Shinesty, who ranked 2nd among Small Businesses.
Shinesty has one mission: to create the most outlandish and outrageous line of apparel that turns head and starts conversations. When worn correctly, the right clothing can make Mike Tyson's albino tiger purr like a kitten, blow the minds of boringly-dressed onlookers, or be a major contributing factor in the creation of a small human that looks strikingly similar to you.
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3rd
Teach me 2
Congratulations to South African tutoring agency Teach me 2, who ranked 3rd among Small Business.
Customer Happiness means you're adding value and customers are feeling that value. If they could go back in time, they would choose to do business with you every time – even if you weren't able to provide them with a tutor.
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The winners in category

Medium size businesses

1st
Skyslope
Congratulations to real estate broker software SkySlope, who ranked 1st among Medium Businesses.
At SkySlope, our Support Team is the barometer for product and customer satisfaction. We are the front line and first responders for our customers, whether they are an established user or an intrigued prospect.
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2nd
Electrix
Congratulations to manufacturer and stockist Electrix International Ltd, who ranked 2nd among Medium Businesses.
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3rd
WPMUDEV
Congratulations to company that is bringing all the power to Wordpress - WPMUDEV. They ranked 3rd among Medium Businesses.
Ask yourself two simple questions, if I was the customer what would I like to happen and what would I reasonably expect the company to do. You can't always please everyone, but never hurts to try.
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The winners in category

Large Businesses

1st
SND
Congratulations to Slovakia’s most important cultural institution Slovak National Theatre (SND), who ranked 1st among Large Businesses.
Customer satisfaction is the result of well-done work. If you have a good team of people who care about their customers, because their work is fun and fulfilling, you are on a half way to success.
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2nd
Freshbooks
Congratulations to finance & accounting software FreshBooks, who ranked 2nd among Large Businesses.
Customer support is the heart and soul of FreshBooks. Located in the middle of the office, our support team is dedicated to providing top-quality service for our customers by consistently going above and beyond.
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3rd
Martinus
Congratulations to bookstore Martinus, who ranked 3rd among Large Businesses.
Customer service is something for us that goes beyond the boundaries of the department. We are all a direct or indirect part of our effort to deliver our books to our customers as soon as possible and to address all their (special) requirements.
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Honorable mentions


Most Loyal customers

NPS
LuxGroup
Congratulations to Australia's e-commerce business LuxGroup, who received the Most Loyal Customer Awards for the highest Net Promote Score.
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Most Effortless experience

NPS
Man Crates
Congratulations to the company with the manliest gifts - Man Crates, who received the Most Effortless Experience Award.
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Most rated company

Most ratings
ipsy
Congratulations to beauty supply company ipsy, who collected the most ratings while keeping an impressive average rating of 9.4.
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Biggest Growth

Most ratings
Republic Wireless
Congratulations to American network operator Republic Wireless, who received The Biggest Growth Award.
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