59% of people would try a new brand or company for a better service experience. Follow up with customers who've had negative experience immediately. Fix and improve your root causes of problems based on the feedback from your customers.
For every customer who bothers to complain, 26 other customers remain silent. Spot any dissatisfied easily - highlighted for your convenience.
Reassure your customers via email, through your helpdesk system based on ticketID, or set an automated response to negative ratings via triggers.
It's 6 times more expensive to get a new customer, than to retain an existing one. Take proper action to recover potentially lost customers.
Read an interview with Rachel Ferrara from DramaFever.Read story
Story about Customer Effort Score and frictionless experience at Shinesty.Read story
Find out how HubSpot handles support and sales of their customers.Read story
Drive your business with amazing customer service. Probability of selling
something to an existing client is 60-70% as opposed to new prospects at 5-20%.