Delighted vs. Nicereply
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Why choose Nicereply?
Nicereply is built for customer service.
Our customer satisfaction survey software is built for customer support teams. Nicereply allows you to incorporate satisfaction surveys directly into your helpdesk conversations.
Instead of making up for a bad experience after it had happened, we were allowed to correct that experience while the conversation was in progress.
Don't do this
Don't separate satisfaction surveys from your helpdesk workflow. With Nicereply you'll never have to leave your helpdesk system to distribute your surveys.
Help desk ticket
Import your customers contact info from your help desk into Delighted account.
Delighted app
Manually select customers every time you want to send a survey.
Survey
Collect feedback through a one time survey.
Feedback
In case of response, new ticket with rating value and comment is created for each response.
New ticket
- Constant tool switching
- Feedback without context to the specific conversation/ticket
- Multiple disconnected tickets
- Only one chance for customer to rate the experience
Do this instead
Incorporate satisfaction surveys directly in your customer support. With Nicereply, satisfaction surveys are part of your existing conversations and don't create extra tickets. Get real-time feedback and identify opporunities for improvement.
Help desk ticket
Every ticket contains all the feedback related to it. Never lose context of your feedback again.
Feedback via e-mail signature
Collect feedback from customers via email signature survey included in every conversation. Get feedback that is both immediate and more accurate.
After-resolution survey
Follow up with customers after you solve their ticket via after-resolution survey. Use this chance to get a new perspective with a different metric, like CES or NPS. Get more feedback while sending less emails.
- Customer has a chance to rate an agent after each interaction
- Never lose context of your feedback again.
- No extra tickets
- Combine CSAT, CES and NPS with various distribution options to get more feedback
- Never leave your helpdesk again
See the crucial information and take immediate action
With Nicereply you can identify feedback in context with the direct link to the rated ticket.
All ratings and comments are pushed to the rated ticket in the form of a note. No extra tickets are created.
You can also immediately identify which agent is handling the rated ticket, which customer rated the ticket or which campaign does the rating belong to.
See who is the best
Recognize your best support teams and agents with leaderboards.
Agents and teams are ranked by a complex index based not only on average rating scores, but also
on the number of collected ratings.
| Pos. | Name | Average | Ratings |
|---|---|---|---|
| 1. | John Vance | 9.93 | 1 370 |
| 2. | Cyrilla Warner | 9.63 | 678 |
| 3. | Deniece Johnson | 8.86 | 820 |
| 4. | Creigh Sherman | 8.77 | 202 |
| 5. | Lyda Moore | 8.50 | 308 |
Spend less with Nicereply
Don't overpay for unanswered surveys. With Nicereply you only pay for real results - survey responses. No limits. Enjoy all the features with any plan.
| Survey volume | 2,500 | 10,000 |
|---|---|---|
| Nicereply | 79 $ / month 79 $ / mo. | 159 $ / month 159 $ / mo. |
| Delighted | 89 $ / month 89 $ / mo. | 224 $ / month 224 $ / mo. |
| Difference | 120 $ / year 120 $ / y. | 780 $ / year 780 $ / y. |
Enjoy all features with any plan.
All integrations available from cheapest plan.
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