Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

19,400,565

Received feedbacks

An overview of Nicereply data

16.3 %

Average survey
response rate

An overview of Nicereply data

43,712

Active agents

An overview of Nicereply data

31.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Mike Douse 146 - 99.32% -
2. SkySlope 862 - - 99.19%
3. Erika Zierath 104 - 99.04% -
4. Sleeping Duck Pty Ltd 384 100.00% - 98.06%
5. Tofugu 122 98.36% - -
6. Andersen & Martin A/S 102 - 98.04% -
7. ESET 646 - 97.68% -
8. BrightStar Care 116 - - 97.41%
9. Bobo's - Rachel Hollingsworth 205 - 97.07% -
10. Ridestore 3,313 - 97.04% -
1. SkySlope 8,798 - - 99.64%
2. WarmUp Inbox 746 - 99.60% -
3. GMA Consult Group 1,120 - 99.38% -
4. Mike Douse 1,439 - 99.10% -
5. Willem Driessen 4,661 - 98.67% -
6. XRLLC 4,668 - 98.61% -
7. Orchard House Computers 862 - 98.49% -
8. Showpad nv 761 - 98.16% -
9. Ben Aldridge 1,202 - 98.00% -
10. ESET 5,267 - 97.85% -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Attune Insurance Services, LLC 487 6.16
2. Toon Boom Animation Inc. 131 6.08
3. Codecademy 459 6.05
4. CareAcademy 1,361 5.78
5. OnlineMedEd 112 5.72
6. roadsurfer GmbH 1,139 5.38
7. Life360 Inc. 13,456 4.55
8. limehome GmbH 151 4.30
9. VGW Holdings Ltd 4,215 4.28
1. Charles Bomberry 1,034 6.74
2. BloomBoard 831 6.38
3. MyBinding.com 610 6.33
4. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 627 6.24
5. Toon Boom Animation Inc. 1,981 6.22
6. Willem Driessen 2,043 6.21
7. Prezi 2,217 6.14
8. Codecademy 7,679 6.09
9. Audicus 873 6.07
10. Attune Insurance Services, LLC 6,200 5.99

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. PJ Lhuillier Inc 329 +77
2. Freshly Cosmetics 2,736 +73
3. VitaMoment GmbH 749 +73
4. Telesystem 190 +67
5. Dermot Doyle 635 +66
6. Fond of GmbH 575 +66
7. weLOG GmbH 683 +60
8. Primex Family of Companies 819 +56
9. Daniel Vogel 2,759 +53
10. OnlineMedEd 515 +47
1. CER Groupe 614 +90
2. Learning Genie Inc. 701 +78
3. HiB Ltd 1,200 +77
4. Leviton Manufacturing Co., Inc. 699 +77
5. PJ Lhuillier Inc 849 +76
6. VitaMoment GmbH 7,100 +76
7. Fond of GmbH 6,576 +74
8. Alloys 567 +71
9. Freshly Cosmetics 38,880 +71
10. Meagan Sargent 1,545 +63

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 402,354 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
72%
3-point scale
91%
5-point scale
86%
10-point scale
5.50
Average CES
+54
NPS Score
Building icon

Medium

support teams

Based on 533,069 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

96%
2-point scale
88%
3-point scale
83%
5-point scale
87%
10-point scale
5.89
Average CES
+39
NPS Score
Skyscraper icon

Large

support teams

Based on 8,145,568 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

77%
2-point scale
84%
3-point scale
78%
5-point scale
83%
10-point scale
4.95
Average CES
+41
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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