Customer happiness

Benchmark

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Take a look at top-performing companies & compare yourself against key performance metrics.

An overview of Nicereply data

An overview of Nicereply data

19,345,400

Received feedbacks

An overview of Nicereply data

16.3 %

Average survey
response rate

An overview of Nicereply data

43,432

Active agents

An overview of Nicereply data

30.0 %

Measure multiple
metrics

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Leaderboards

These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.

The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!

Show leaderboard for

Customer Satisfaction
Score Benchmarks

Position Company name Ratings 2-point scale 3-point scale 10-point scale
1. Mike Douse 138 - 100.00% -
2. SkySlope 799 - - 99.12%
3. Andersen & Martin A/S 112 - 99.11% -
4. Tofugu 126 98.41% - -
5. BrightStar Care 103 - - 98.06%
6. ESET 642 - 97.98% -
7. Sleeping Duck Pty Ltd 401 100.00% - 97.24%
8. Ridestore 4,663 - 97.43% -
9. Freshly Cosmetics 771 - 97.15% -
10. Chris Schapman 114 - 96.49% -
1. SkySlope 8,669 - - 99.65%
2. WarmUp Inbox 771 - 99.48% -
3. GMA Consult Group 1,111 - 99.37% -
4. Mike Douse 1,395 - 99.14% -
5. Willem Driessen 4,771 - 98.72% -
6. Orchard House Computers 878 - 98.29% -
7. Showpad nv 790 - 98.10% -
8. Ben Aldridge 1,220 - 98.03% -
9. ESET 5,074 - 97.91% -
10. Tofugu 1,901 97.69% - -

Customer Effort Score
Benchmarks

Position Company name Ratings Customer effort score
1. Toon Boom Animation Inc. 129 6.24
2. Attune Insurance Services, LLC 475 6.18
3. Codecademy 448 6.01
4. Willem Driessen 141 5.99
5. CareAcademy 1,315 5.69
6. roadsurfer GmbH 1,097 5.58
7. Life360 Inc. 13,505 4.56
8. VGW Holdings Ltd 4,336 4.28
9. limehome GmbH 138 4.05
1. Charles Bomberry 1,048 6.72
2. BloomBoard 820 6.38
3. MyBinding.com 603 6.34
4. MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. 597 6.24
5. Toon Boom Animation Inc. 2,002 6.21
6. Willem Driessen 2,053 6.21
7. Prezi 2,336 6.14
8. Audicus 874 6.10
9. Codecademy 7,768 6.09
10. OnlineMedEd 937 6.00

Net Promoter Score
Benchmarks

Position Company name Ratings Net promoter score
1. VitaMoment GmbH 701 +76
2. Freshly Cosmetics 2,847 +73
3. Fond of GmbH 552 +67
4. Xapo Bank Limited 188 +65
5. Dermot Doyle 599 +63
6. PJ Lhuillier Inc 356 +63
7. weLOG GmbH 754 +62
8. Telesystem 168 +60
9. Primex Family of Companies 789 +57
10. OnlineMedEd 602 +53
1. CER Groupe 600 +90
2. Learning Genie Inc. 800 +78
3. HiB Ltd 1,217 +77
4. VitaMoment GmbH 7,053 +77
5. Leviton Manufacturing Co., Inc. 658 +76
6. Fond of GmbH 6,565 +74
7. Alloys 566 +71
8. Freshly Cosmetics 38,505 +71
9. PJ Lhuillier Inc 785 +69
10. Meagan Sargent 1,578 +63

Benchmark by support team size

Star icon CSAT
User icon CES
Amplifier icon NPS
House icon

Small

support teams

Based on 402,372 ratings collected across companies with 1-10 support team members.

Star icon

Customer Satisfaction Score

96%
2-point scale
72%
3-point scale
92%
5-point scale
86%
10-point scale
5.59
Average CES
+54
NPS Score
Building icon

Medium

support teams

Based on 551,817 ratings collected across companies with 11-25 support team members.

User icon

Customer Effort Score

96%
2-point scale
88%
3-point scale
84%
5-point scale
87%
10-point scale
5.88
Average CES
+44
NPS Score
Skyscraper icon

Large

support teams

Based on 8,097,457 ratings collected across companies with more than 25 support team members.

Net Promoter Score

Net
Promoter
Score

77%
2-point scale
84%
3-point scale
78%
5-point scale
83%
10-point scale
4.95
Average CES
+41
NPS Score
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Compare Yourself

Popular quote says: “Benchmark your performance against your best competitors. Think how you can beat them next time.” To find out how do you compare against the top-performing companies using Nicereply simply fill in your scores

Nicereply customers can
find their scores in the
Metric Overview Dashboards

Your company is better than

0 %

of all Nicereply companies.

Benchmark by country

Country Scores

  -

CSAT:

2-point scale:

-

3-point scale:

-

10-point scale:

-

CES:

-

NPS:

-

 

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